中智EAP攜手Lyra Health共探員工心理健康之道

Lyra Health and CIIC Guanaitong: Forging a Partnership for Employee Well-being

全球突發(fā)公共衛(wèi)生事件爆發(fā)后，世界上的各種變化使得心理問題迅速成為全球性議題，

如何提高員工心理健康已經(jīng)成為全球企業(yè)和EAP服務(wù)商共同關(guān)注的焦點(diǎn)。

同時(shí)，

隨著中國經(jīng)濟(jì)全球化程度的不斷加深，

國內(nèi)企業(yè)不斷拓展國際市場(chǎng)，國外企業(yè)也紛紛進(jìn)入中國市場(chǎng)開展業(yè)務(wù)。在這種情況下，

如何讓全球各地的員工都能平等地獲得有效的高質(zhì)量EAP服務(wù)，已成為一個(gè)值得深入探討的話題。

After the outbreak of COVID-19, the world has witnessed various changes, swiftly transforming mental health issues into a global concern. Enhancing employee mental well-being has become a focal point for global enterprises and Employee Assistance Program (EAP) service providers. Simultaneously, with the deepening globalization of the Chinese economy, domestic companies are expanding into international markets, and foreign enterprises are entering the Chinese market. In this context, ensuring that employees worldwide have equal access to effective, high-quality EAP services has become a topic worthy of in-depth exploration.

這樣的背景下，中智關(guān)愛通旗下的中智EAP與國際領(lǐng)先員工心理健康服務(wù)商Lyra Health（以下簡(jiǎn)稱“Lyra”）建立了合作關(guān)系，為Lyra在華客戶提供服務(wù)。

Against this backdrop,CIIC EAP, a subsidiary of CIIC Guanaitong has established a partnership with Lyra Health, a leading international Workforce Mental Health service provider, to bring mental health and wellbeing services to Lyra customers with employees in China.

2024年1月15日至1月18日，雙方在上海開展了多場(chǎng)交流學(xué)習(xí)，既讓中智EAP

深入了解到國際領(lǐng)先的EAP理念與實(shí)踐以及Lyra在全球范圍內(nèi)為超過2500家企業(yè)1700萬會(huì)員

提供服務(wù)的寶貴經(jīng)驗(yàn)，同時(shí)也借助國際服務(wù)商的影響力，

讓中智EAP、中智集團(tuán)乃至中國心理健康組織在心理健康領(lǐng)域的貢獻(xiàn)和創(chuàng)新有機(jī)會(huì)得到全球關(guān)注

。

The two companies engaged in a series of exchange and learning sessions from January 15th to January 18th in Shanghai. This initiative allowed CIIC EAP to gain insights into international EAP philosophies, practices, and Lyra's valuable experience in serving over 17 million members across 2,500 customers globally. Additionally, the initiative leveraged the influence of an international EAP service provider to garner global attention for the innovative contributions of CIIC EAP, CIIC Group, and Chinese mental health organizations.

雙方擁有一致的使命和愿景，共同致力于以優(yōu)質(zhì)的、循證的心理健康服務(wù)，為全球各地的人們帶來福祉。

The two companies share a common mission and vision to bring exceptional, evidence-based mental health services to people around the world.

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在為期四天的交流學(xué)習(xí)中，

中智關(guān)愛通總經(jīng)理潘軍和中智關(guān)愛通副總經(jīng)理鄔文皓向Lyra代表團(tuán)介紹了中智關(guān)愛通的整體狀況、使命與發(fā)展目標(biāo)，中智EAP總顧問史厚今、中智EAP執(zhí)行總監(jiān)殷實(shí)、中智EAP項(xiàng)目組高級(jí)經(jīng)理毛寒曉則分享了中智EAP發(fā)展歷程和團(tuán)隊(duì)狀況，Lyra國際業(yè)務(wù)負(fù)責(zé)人Andrew Davies也分享了Lyra的全球化戰(zhàn)略、發(fā)展機(jī)遇與愿景。

Over the four-day exchange and learning sessions, Mr. Pan Jun, General Manager of CIIC Guanaitong, and Mr. Wu Wenhao, Deputy General Manager, provided Lyra's delegation with an overview of CIIC Guanaitong's mission, development goals, and the current state. Further insights into CIIC EAP's development journey and team dynamics were shared by Mrs. Shi Houjin, Chief Consultant of CIIC EAP, Mr. Yin Shi, Executive Director of CIIC EAP, and Mrs. Mao Hanxiao, Program Director of CIIC EAP. Mr. Andrew Davies, Head of Lyra International also shared Lyra's global strategy, development opportunities, and vision.

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為了進(jìn)一步深化雙方的理解與互鑒，以及實(shí)現(xiàn)共同成長和進(jìn)步的目標(biāo)，

中智EAP團(tuán)隊(duì)和Lyra代表團(tuán)就全球EAP的發(fā)展現(xiàn)狀和趨勢(shì)、面臨的挑戰(zhàn)以及應(yīng)對(duì)策略等方面進(jìn)行了深入的交流和探討。

通過這次研討會(huì)，雙方團(tuán)隊(duì)都收獲了很多寶貴的經(jīng)驗(yàn)和建議，對(duì)未來在員工心理健康服務(wù)領(lǐng)域的發(fā)展方向和策略有了更清晰的認(rèn)識(shí)和規(guī)劃。

To deepen mutual understanding, facilitate mutual learning, and achieve shared growth goals, both CIIC EAP and Lyra engaged in in-depth discussions on the current status and trends of global EAP, challenges faced, and strategies for addressing these challenges. Through this collaborative workshop, both teams gained valuable experiences and insights, developing a clearer understanding and strategic plan for the future of employee mental health services.

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為了讓Lyra代表團(tuán)更好地了解中國企業(yè)在員工關(guān)懷方面所做的努力和創(chuàng)新，中智EAP團(tuán)隊(duì)還帶領(lǐng)Lyra代表團(tuán)

參觀了中智關(guān)愛通上海職場(chǎng)

。在參觀過程中，中智EAP團(tuán)隊(duì)為Lyra代表團(tuán)詳細(xì)介紹了中智關(guān)愛通在員工福利和關(guān)懷方面的一系列措施和實(shí)踐，包括

提供心理咨詢、健康咨詢、員工培訓(xùn)、年貨大街等多元化服務(wù)

。這些措施不僅體現(xiàn)了中智關(guān)愛通對(duì)員工健康和幸福的關(guān)注，也為Lyra代表團(tuán)提供了一個(gè)了解中國企業(yè)文化和員工關(guān)懷的重要窗口。

In an effort to showcase the efforts and innovations made by Chinese enterprises in employee care, the CIIC EAP team guided Lyra's delegation on a tour of the Shanghai workplace of CIIC Guanaitong. During the visit, CIIC EAP detailed a series of measures and practices related to employee welfare and care, including diverse services such as psychological counseling, health consultations, employee training, and the Lunar New Year's Shopping Street. These initiatives not only reflected CIIC Guanaitong's commitment to employee health and happiness but also provided Lyra's delegation with a crucial window into understanding Chinese corporate culture and employee care practices.

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在近期的溝通交流中，中智EAP與Lyra在以下幾個(gè)方面達(dá)成了共識(shí)：

As part of the two companies’ relationship, CIIC EAP and Lyra have reached shared commitments on several key aspects:

01 提供以技術(shù)為驅(qū)動(dòng)的高質(zhì)量心理健康服務(wù)

Providing Technology-Driven, High-Quality Mental Health Services:

在心理服務(wù)需求日益增加的今天，保持高標(biāo)準(zhǔn)、高質(zhì)量的服務(wù)是雙方為客戶提供服務(wù)的堅(jiān)守與底線。為了滿足不同客戶的需求和期望，提高服務(wù)質(zhì)量和水平，也需要運(yùn)用與時(shí)俱進(jìn)的技術(shù)力量不斷創(chuàng)新服務(wù)方式和方法，這將有利于為更多人提供優(yōu)質(zhì)的心理健康服務(wù)。

With the increasing demand for mental health services, maintaining high standards and quality services is a shared commitment. Both parties recognize the need to continuously innovate service methods using state-of-the-art technology to meet the diverse needs and expectations of clients.

02 保持國際化、高標(biāo)準(zhǔn)、本土化的服務(wù)質(zhì)量

Maintaining International, High Standards, and Localized Service Quality:

心理健康服務(wù)不能只是簡(jiǎn)單地照搬國際標(biāo)準(zhǔn)，也需要考慮到不同文化背景下的文化差異和社會(huì)背景。因此在服務(wù)過程中，既要保證國際化、高標(biāo)準(zhǔn)的服務(wù)質(zhì)量，同時(shí)也要考慮到不同國家和地區(qū)的文化差異，尊重和適應(yīng)本地的文化習(xí)俗，以更加貼近當(dāng)?shù)貙?shí)際需求的方式提供心理健康服務(wù)。

Mental health services should not be a mere replication of international standards but should consider cultural differences and societal backgrounds. Both parties acknowledge the importance of ensuring international, high-standard service quality while respecting and adapting to local cultural customs to provide mental health services that align with local needs.

03 推動(dòng)讓心理健康服務(wù)平等惠及每位員工

Promoting Equal Access to Mental Health Services for All Employees:

企業(yè)需要將員工的心理健康問題視為與業(yè)務(wù)發(fā)展同等重要的問題，并采取積極的態(tài)度來解決這些問題。EAP服務(wù)商更需要從員工的角度出發(fā)，為每一位員工提供更加全面、優(yōu)質(zhì)的心理健康服務(wù)，幫助他們?cè)诠ぷ骱蜕钪斜３纸】敌膽B(tài)。

Enterprises need to treat employees' mental health issues as equally important as business development. EAP service providers should focus on providing comprehensive, high-quality mental health services for every employee, helping them maintain a healthy mindset in both work and life.

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這次交流研討和實(shí)地參觀考察，

為中智EAP與Lyra未來在員工心理健康服務(wù)領(lǐng)域的合作打下了堅(jiān)實(shí)的基礎(chǔ)。

This exchange and exploration have laid a solid foundation for future collaboration between CIIC EAP and Lyra in the field of employee mental health services.

雙方團(tuán)隊(duì)代表都表示，未來將繼續(xù)保持深入交流和合作，提高心理健康服務(wù)的水平和質(zhì)量，

共同為企業(yè)和員工的心理健康服務(wù)做出更大的貢獻(xiàn)，并積極參與國際合作和交流，推動(dòng)全球心理健康事業(yè)的發(fā)展。

Both teams express their commitment to continued in-depth communication and cooperation, elevating the level and quality of mental health services. They aim to make significant contributions to the mental well-being of both enterprises and employees while actively participating in international cooperation and exchanges to promote the global development of mental health initiatives.

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